Having trouble getting your mail?

How To Whitelist PlayNaughty and get your mails.

Since your ISP or email delivery service email client probably uses some type of mail filter we ask that you add us to your trusted list of senders, contacts or address book. This is also known as whitelisting.

AOL
Yahoo
Hotmail Live, Windows Live and MSN
Gmail
Earthlink
AT&T
Comcast
Outlook 2003

AOL

Note: AOL censor all our mail to AOL users, so you will never get mail from us, even though you have requested it. We can recieve your mail but cannot respond as AOL filter out IP range. Our recommendation is to change to a better service provider that actually delivers mail you request.

Yahoo! Mail

If you’re not receiving email at you are expecting, there are two things you can do:

1. Use the "Not Spam" button in your Bulk folder.
2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

1. - Check your Yahoo! Bulk folder
2. - If you see the Your account details, highlight it and click "Not Spam"
3. - This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

1. Click "Options" in the top right navigation bar
2. Select "Mail Options" from the list that drops down
3. Choose "Filters" located on the left side of the page
4. Click the "Add" button on the Filters page
5. Choose the field you want to match in the incoming message. For example, "header" or "to".
6. Choose the criterion by which you want a match to be made, such as "contains"
7. Enter the text string to compare. For example: membership@playnaughty.com
8. Choose the destination folder to which you would like the message delivered. For example: Inbox

Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. Check the "Junk" folder if you do not see the Your account details in your inbox
2. Click the "Mark as safe" link
3. Add membership@playnaughty.com to your Safe List

Mark Sender as Safe

Attachments, pictures, and links in this message have been blocked for your safety. Show content
membership@playnaughty.com membership@playnaughty.com - Your account details
From: membership@playnaughty.com You may not know this sender. Mark as safe | Mark as unsafe
Sent: Thu 6/14/07 12:00 AM
Reply-to: membership@playnaughty.com

1. Click "Show content" to view the body of the email if it contains images and HTML
2. Click "Mark as safe"
3. Your account details will now be added to your list of "Safe senders"

Manually Add to Safe List

1. Click "Options" in the upper right corner of your Hotmail screen
2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
3. Click the link "Safe senders"
4. Enter the email address "membership@playnaughty.com"
5. Click "Add to list"

Gmail

To make sure email gets delivered to your inbox, you must add the email address membership@playnaughty.com to your contacts list.

1. Click the drop down arrow next to "Reply" in the upper righht side of your inbox screen.
2. Click the "Add membership@playnaughty.com to Contacts List" from the list that appears.
3. You will now see membership@playnaughty.com appear under the "Quick Contacts" list on the left side of the page.

Outlook 2003

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

1. Change their automatic download settings
2. Add your email or domain to their approved sender list

To change settings:

1. Right click on a non-displaying image in an HTML email
2. Choose "Change automatic download settings" option
3. When the popup comes up, uncheck the first box in the list that says "don’t download pictures or other HTML content automatically
4. Click "OK"

To add domain to safe sender list:

1. Right click on a non-displaying image in an HTML email
2. Choose "Add the domain to the safe sender list" option

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

1. Check "Suspect Email" folder
2. Add playnaughty.com to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder

1. While in the "Suspect Email" folder, if you see membership@playnaughty.com...
2. Select the "Move to Inbox and Add Contact" option from the pull down menu.
3. This will add playnaughty.com to your Address Book for future email delivery assurance.

Address Book Inclusion

1. Open the email.
2. Click "Add to Address Book" in the email header.
3. Use the "Address Book Editor" to verify the sender's contact details and click "save."
4. Fill in membership@playnaughty.com as the email address of the sender.
5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.

AT&T

1. Open the email message from the sender you want to add to your address book.
2. Click on the "Save Address" link (below) next to the "From Address.
3. Check the "Add to Contacts" box (below) and click "Save.

Other Mail Packages Not List Above....

If Your account details is being filtered, try adding membership@playnaughty.com to your Address Book or Contact list.

If messages continue to be sent to you junk folder contact support for the application and ask how to whitelist membership@playnaughty.com.